We have made them clearer, more relevant to the work we do with our customers and easier to find on our website. Firstly, review how your staff feel about the organisation and their managers. Some of the options include staff surveys, staff representative schemes and internal forums. If team members feel valued by their managers and the organisation as a whole, they are likely to perform better and engage with your customers well. Lastly, to help cement a high performance team culture, see our tips on building high performance teams.
- Check out ideas on how to do this in our resource customer service training ideas.
- Specific – Customers know exactly what to expect and team members know what the organisation expects from them.
- Alternatively, you could develop your own internal customer service training programme to raise the importance of customer service, product knowledge and skills within the team.
- In addition, there are many tools such as CRM systems that enable you to capture relevant client historical information.
- Customer Reviews, including Product Star Ratings, help customers to learn more about the product and decide whether it is the right product for them.
Please do challenge us – you should see these values illustrated at each business centre every minute of every day. Choose a training provider who will really get to know your business and who can support your business strategy and service standards. An experienced and engaging training provider will be able to support grandprixproducts.com you and your team in delivering personalised, tailored customer service, in a sustainable way. First class customer service is key to every successful business, regardless of its size, market, product or services it offers. In our modern digital age customers expect both instant results and quality of customer service.
Aftermarket excellence starts with the right strategy
And so delivery of award-winning customer service starts with focusing on their people. A pelican’s journey starts with their award-winning customer services academy. The academy provides all new recruits with a grounding in their approach to customer experience and their key customer facing processes. In a recent industry report, a loyal customer is on average 10 times more valuable than their first ever purchase which is good news for any business. We all understand the benefit of paying for a quality product, certainly when it comes to hazardous environments and having the correct accreditations, it is elementary. However, it seems as though this is a good way forward for a sustainable business of all kinds.
Or secondly, an extension to the product or service they have purchased. All businesses experience customer complaints from time to time, it’s how you handle them that separates you from your competitors. Organisations who continually treat their customers poorly face a constant struggle to grow their business. Repeat business can only be achieved if a customer is willing to return to your company and is satisfied with the level of service they experience. Stephens Scown are delighted to sponsor the Service Excellence category for the 2023 Somerset Business Awards. In order to achieve customer-driven service excellence it’s necessary to first map the customer transaction.
Treat your staff as you treat your customers
Our offer is a comprehensive range of services to support your business. Parts and service businesses should already be designed for aftermarket complexity, long-term relationship management and service business models but often aren’t or are out of date. Aftermarket excellence therefore requires an upgrade of your business systems, processes and organisation.