Gathering suggestions out of your prospects and leads has by no means been easier. It’s easier than ever to communicate with your prospects, for example via social media or customer surveys, nevertheless it’s also by no means been more essential to actively take heed to them. As much as really glorious customer support experiences go viral once in a while, accounts of unhealthy customer support can do plenty of harm, even if they don’t go viral.
You may need to provide some kind of incentive — a discount or loyalty card as an example — to get extra responses. Don’t cling to those poor performing customers or shoppers who keep dragging you down and costing you more than you’re incomes from them.
This erodes the model loyalty program, and damages buyer retention rates. The first rule of good social media customer service is to simply reply, as shortly as potential, … Read More