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Supporting companies are technical services or other business companies that a business service requires in order to be thought of operational. If one of the supporting services mapped to a business service experiences an incident with a priority assigned, this business service will be impacted and seem on the status dashboard.
We perceive there are stories of a service outage impacting prospects. Navigate to Configuration Business Services, click on the name of the desired business service and click Edit Business Service. You can configure business providers to set a threshold for which priority levels will change their standing to impacted. For instance, you might want to set a threshold so that solely P1 and P2 incidents impression a business service.
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